隐私政策

WorldSnacks隐私政策
WorldSnacks运营网站www.worldsnacks.co.uk,提供本服务。

本页面旨在告知网站访客,如果有人决定使用我们的服务(即WorldSnacks网站),我们关于个人信息收集、使用和披露的政策。

如果您选择使用我们的服务,即表示您同意根据本政策收集和使用信息。我们收集的个人信息用于提供和改进服务。除非本隐私政策中另有说明,否则我们不会使用或与任何人共享您的信息。

本隐私政策中使用的术语与我们的条款和条件(可在www.worldsnacks.co.uk访问)具有相同的含义,除非本隐私政策中另有定义。

信息收集和使用
为了在使用我们的服务时获得更好的体验,我们可能会要求您向我们提供某些个人身份信息,包括但不限于您的姓名、电话号码和邮政地址。我们收集的信息将用于联系或识别您。

日志数据
我们希望告知您,无论何时您访问我们的服务,我们都会收集您的浏览器发送给我们的信息,称为日志数据。此日志数据可能包括您的计算机的互联网协议(“IP”)地址、浏览器版本、您访问的我们服务的页面、您访问的时间和日期、在这些页面上花费的时间以及其他统计数据。

Cookie
Cookie是包含少量数据的文件,通常用作匿名唯一标识符。这些文件从您访问的网站发送到您的浏览器,并存储在您计算机的硬盘上。

我们的网站使用这些“cookie”来收集信息并改进我们的服务。您可以选择接受或拒绝这些cookie,并了解何时向您的计算机发送cookie。如果您选择拒绝我们的cookie,您可能无法使用我们服务的部分功能。


服务提供商
我们可能会由于以下原因聘请第三方公司和个人:

以便于我们的服务;
代表我们提供服务;
执行与服务相关的服务;或
协助我们分析我们的服务如何被使用。
我们希望告知我们的服务用户,这些第三方可以访问您的个人信息。原因是为了代表我们执行分配给他们的任务。但是,他们有义务不披露或将信息用于任何其他目的。

安全
我们珍视您向我们提供个人信息的信任,因此我们正在努力使用商业上可接受的方式来保护它。但请记住,互联网上的任何传输方法或电子存储方法都不是100%安全可靠的,我们无法保证其绝对安全性。

链接到其他网站
我们的服务可能包含指向其他网站的链接。如果您点击第三方链接,您将被引导到该网站。请注意,这些外部网站并非由我们运营。因此,我们强烈建议您查看这些网站的隐私政策。我们对任何第三方网站或服务的内容、隐私政策或做法没有控制权,也不承担任何责任。

儿童隐私

我们的服务不面向13岁以下的任何人。我们不会有意收集13岁以下儿童的个人身份信息。如果我们发现13岁以下儿童向我们提供了个人信息,我们将立即从我们的服务器中删除此信息。如果您是父母或监护人,并且您知道您的孩子向我们提供了个人信息,请联系我们,以便我们能够采取必要的行动。

本隐私政策的变更
我们可能会不时更新我们的隐私政策。因此,我们建议您定期查看此页面以了解任何更改。我们将通过在此页面上发布新的隐私政策来通知您任何更改。这些更改在此页面上发布后立即生效。

联系我们
如果您对我们的隐私政策有任何疑问或建议,请随时与我们联系。

 Shipping & Delivery 

Do you ship internationally

Yes! We have recently started to ship to other country's outside of the UK. We are constantly adding new shipping areas and if you have any questions or are unable to checkout, please contact us

Import Vat for orders outside the UK

Yes, shipping is free above £50 for UK customers excluding Northern Ireland and wholesale orders.

Do you deliver weekends?

Our couriers may choose to deliver your parcel/s on a weekend but Saturday/Sunday do not count as Working/Postal days

How long does it take to dispatch?

We aim to dispatch orders placed before 11.30 am Monday–Friday on the same working day, excluding bank holidays. Please allow an extra 1–3 working days for processing during busy periods. 

Delivery estimates are estimates and are not guarantees.

My Orders

Will there be customs charges?

International orders may attract import duties, VAT, customs clearance or handling charges, including low-value orders. Do not assume that a small order is duty-free.

Any VAT or duty collected by WorldSnacksUK is shown at checkout. Additional charges may apply where they have not been included or prepaid. Check local import rules and the checkout breakdown before ordering

Can I check my previous orders?

Yes! You can see all your previous Orders, Refunds and more in the "My Account" Page.

My order says delivered but I cant find it

Check with other residents, safe places, neighbours, reception areas and any courier delivery photograph.

If you still cannot locate it, contact us promptly, ideally within 7 days of the marked delivery date, so we can investigate. 

Entered the wrong delivery address?

Email us immediately with your order number and corrected address. We will try our best to help before your order is processed, but cannot guarantee changes after processing or dispatch.

Courier diversions depend on the service. We will contact you to explain any available options or additional costs.

 Returns & Damages 

Can I return an item?

We offer voluntary 30-day returns for eligible items that are unopened, unused, in their original packaging and resalable, with at least 30 days remaining before their best-before date when returned.

My order or part has arrived damaged

Reach out to our customer service team  within 2 days of receiving your order. Please note that photos showing the contents of the box, the items you received, the condition of the box, the condition of the items, etc  will be required to proceed. The photos MUST show the item exactly as you received it - if any items have been opened, half eaten or tampered with in any way, shape or form then we will unfortunately not be able to accept them as reliable evidence of an issue.

Dented cans, broken crisps or heat affected chocolate

A minor packaging mark or some broken crisps does not necessarily mean a product is faulty. We ship items from around the world and in rare cases minor damages are to be expected and we cannot replace items for small defects such as dented cans or broken Pringles etc.

If a seal is damaged, a can is leaking, the contents are affected or chocolate arrives damaged by heat, contact us with photographs and we will be happy to help

Labels & Dates

The best before date is different?

Different Countries Display dates differently and use different date formats for example

US -  Month:Day:Year
UK - Day:Month:Year

Some places like china mark the production date instead, Always check the label and contact us if you are unsure


Best Before // Use By

A best-before date relates to quality; a use-by date relates to safety. Follow the storage instructions and do not eat or drink products after their USE BY DATE

Passing a best-before date does not automatically mean a product is unsafe, but its condition and storage still matter. If you are unsure about an item, contact us and we will be happy to help

Why does my packaging look different from the photograph?

Manufacturers sometimes update packaging, branding or recipes for various reasons and imported regional editions can look different.

if you think the wrong product has arrived, email us with photographs.

Still Have Questions?