Privacy Policy
Privacy Policy of WorldSnacks
WorldSnacks operates the www.worldsnacks.co.uk website, which provides the SERVICE.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the WorldSnacks website.
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.worldsnacks.co.uk , unless otherwise defined in this Privacy Policy.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.
Shipping & Delivery
Do you ship internationally
Yes! We have recently started to ship to other country's outside of the UK. We are constantly adding new shipping areas and if you have any questions or are unable to checkout, please contact us
Import Vat for orders outside the UK
Yes, shipping is free above £50 for UK customers excluding Northern Ireland and wholesale orders.
Do you deliver weekends?
Our couriers may choose to deliver your parcel/s on a weekend but Saturday/Sunday do not count as Working/Postal days
How long does it take to dispatch?
We aim to dispatch orders placed before 11.30 am Monday–Friday on the same working day, excluding bank holidays. Please allow an extra 1–3 working days for processing during busy periods.
Delivery estimates are estimates and are not guarantees.
My Orders
Will there be customs charges?
International orders may attract import duties, VAT, customs clearance or handling charges, including low-value orders. Do not assume that a small order is duty-free.
Any VAT or duty collected by WorldSnacksUK is shown at checkout. Additional charges may apply where they have not been included or prepaid. Check local import rules and the checkout breakdown before ordering
Can I check my previous orders?
Yes! You can see all your previous Orders, Refunds and more in the "My Account" Page.
My order says delivered but I cant find it
Check with other residents, safe places, neighbours, reception areas and any courier delivery photograph.
If you still cannot locate it, contact us promptly, ideally within 7 days of the marked delivery date, so we can investigate.
Entered the wrong delivery address?
Email us immediately with your order number and corrected address. We will try our best to help before your order is processed, but cannot guarantee changes after processing or dispatch.
Courier diversions depend on the service. We will contact you to explain any available options or additional costs.
Returns & Damages
Can I return an item?
We offer voluntary 30-day returns for eligible items that are unopened, unused, in their original packaging and resalable, with at least 30 days remaining before their best-before date when returned.
My order or part has arrived damaged
Reach out to our customer service team within 2 days of receiving your order. Please note that photos showing the contents of the box, the items you received, the condition of the box, the condition of the items, etc will be required to proceed. The photos MUST show the item exactly as you received it - if any items have been opened, half eaten or tampered with in any way, shape or form then we will unfortunately not be able to accept them as reliable evidence of an issue.
Dented cans, broken crisps or heat affected chocolate
A minor packaging mark or some broken crisps does not necessarily mean a product is faulty. We ship items from around the world and in rare cases minor damages are to be expected and we cannot replace items for small defects such as dented cans or broken Pringles etc.
If a seal is damaged, a can is leaking, the contents are affected or chocolate arrives damaged by heat, contact us with photographs and we will be happy to help
Labels & Dates
The best before date is different?
Different Countries Display dates differently and use different date formats for example
US - Month:Day:Year
UK - Day:Month:Year
Some places like china mark the production date instead, Always check the label and contact us if you are unsure
Best Before // Use By
A best-before date relates to quality; a use-by date relates to safety. Follow the storage instructions and do not eat or drink products after their USE BY DATE
Passing a best-before date does not automatically mean a product is unsafe, but its condition and storage still matter. If you are unsure about an item, contact us and we will be happy to help
Why does my packaging look different from the photograph?
Manufacturers sometimes update packaging, branding or recipes for various reasons and imported regional editions can look different.
if you think the wrong product has arrived, email us with photographs.